. Responsibilities

• - Operation supervision, ensure staff comply with company regulations, procedures, and CAAV’s regulations
• - Conduct ground operations included: cargo & ramp services at the airports.
• - Participate in building up a standardized system to maximize safety measures for VJ’s flight
• - Ensure quality of ground service is met as a requirement, punctual, and efficient for VJ’s flights according to daily flight schedule.
• - Maintain good relationships with airport authorities to ensure the quality of providing services

II. Accountabilities:

A. Ramp services

• - Monitor overall ramp & cargo operations for the station.
• - Coordinate with related departments on solving the abnormal issues of cargo & ramp service.
• - To ensure ongoing cost-effectiveness of ramp & cargo operation for the respective stations.
• - Supervise and ensure staff must comply with safety regulations during operation on-ramp.
• - Supervise opening/closing time of check-in counter/boarding gate according to SLA and SOP

B. Headset communication task

• - Connect headset with aircraft, communicate with captain via inter-phone.
• - Observe and notice abnormalities in aircraft and report timely to the Captain on duty
• - Establish headset communication with the pilot, when the process is done, a goodbye performance shall be performed.
• - Ensure the report system is always completed for safety/security-related occurrences and issues.

III. Other tasks

• - To decide and find a solution in the event of problems with regard to ramp & cargo operations/discrepancies.
• - Organize to collect customers’ comments about service quality, and cooperate with other concerned units to analyze this information.
• - Participate in a training course if requested
• - Maintain a good relationship with a colleague
• - Responsible for building up a professional working environment, and enhancing teamwork & personal responsibilities.
• - Comply with the policies, and regulations of the company.
• - Strictly comply with passenger information protection
• - Strictly comply with & follow up the policies, and procedures of safety & security as well as the passenger.
• - Maintaining & preserving the company’s equipment.
• - Execute other tasks as assigned by the upper-level manager

Requirements

• Male: 1m68 or above/Female, 1m60 or above good looking appearance
• Graduate from College or above; priority for a candidate has aviation experience and ramp services.
• English: TOEIC 500 (or equivalent certificate) or college graduation/graduated from English major; Priority for a candidate can speak other languages (Japanese, Korean, Chinese…)
• Good health, be able to work under pressure.
• Willing to work by shift
• Careful, honest, responsible, teamwork.
• Good communication, speaking fluently
• Gracious attitude when communicating with customers as well as colleagues. Issues-solving skills.